Must be 21 years old or older to check-in and must present photo identification upon check-in.

Check-In: 3:00 PM
Valid credit card required at check-in for incidentals.

Check-Out: 12:00 PM
Half day room and tax will be posted to your folio after 2:00 PM and a full day charges after 6:00 PM.

Currency: United States Dollar
Time Zone: Eastern Standard Time

Credit Card Authorization Hold
Upon check-in, an authorization hold of $150 will be secured on the credit/debit card provided for any incidental charges you may incur during your stay.  These funds will not be available for use during your stay.  Depending on your bank, the hold will be released 3 to 5 days after your departure.  Alternatively, you may pay the authorization hold in cash which will be returned to you upon checkout.

SoJo Spa Club Access
Admission and access to all of SoJo Spa Club open amenities are included for hotel guests for every day of their stay. Please check with front desk staff for information on how to enjoy complimentary access prior to your check-in time or after your check-out time.  

All SoJo Hotel guests are expected to abide by SoJo Spa Club's policies on the premises.  Please click here for more information on SoJo Spa Club’s policies.

SoJo Spa Club's operating hours are 9 AM to Midnight daily.  Please check here for more detailed hours of operation information.

Deposit Policy
A credit card is required at the time of booking to guarantee the room.

Pet Policy
No pets allowed.

Child Policy
SoJo Spa Club and SoJo Hotel both do not allow children under the age of 13.  Minors ages 13-17 are allowed access to all areas of SoJo Spa Club as long as they are accompanied by adult supervision.  There must be 1 adult to every 4 minors present.

Additional Person Policy
There is an additional charge of $75 per guest over one adult per room.

Cancellation Policy
Cancellation of reservation must occur at least 48 hours prior to arrival date to avoid being charged a penalty of the first night’s room and tax. Reservations confirmed on non-refundable reservations are charged the entire stay at the time of booking. Cancellations of non-refundable reservations are charged the entire stay at the time of cancellation. Cancellations of non-refundable rate reservations do not result in credit. Valid credit card required at check-in for incidentals. Terms and conditions apply.

No Show Policy 
Guests that no-show for their reservations prevent the hotel from selling the room. Therefore, reservations that no-show will be charged for the first night’s room and tax.

Guest Wristband Key Policy & Fees
For your safety and convenience, we recommend that you keep your wristband with you at all times during your stay.  Should you lose your wristband, please inform the Front Desk immediately.  The door lock code will be changed and a new wristband will be issued to you after appropriate picture I.D. verification.  There is a $50 replacement fee for lost wristbands.

Estimated Taxes & Fees
Guest room rates are subject to prevailing taxes and fees. These taxes and fees are subject to change without notice.

No Smoking Policy & Fees
We are a 100% non-smoking property. A $150 per day cleaning fee will be billed to your account if smoking occurs in your room.

Luggage Storage
Luggage storage is available through the Front Desk at no additional charge.

Parking
24-hour complimentary valet service is available.

Outside Food & Beverage
SoJo Spa Club has multiple dining options and has a policy of no outside food & beverage.  Hotel guests may bring in outside food & beverage to their hotel rooms between the hours of 10:00 PM and 9:00 AM.

Guests may bring alcoholic beverages to enjoy in the privacy of their hotel rooms. They are not permitted to bring them out of the rooms or be intoxicated while using the facilities.

Special Requests
Any special requests, including room type, cannot be guaranteed and will be honored based on availability.

Online Reservation Procedures
By clicking submit to confirm reservation, guest agrees to the rate and room policies of this reservation.

Lost & Found
Please contact us immediately for any items you may have lost during your stay.  We are happy to assist you in locating your lost item.